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Shipping, Returns and Warranties

2024 Holiday Hours

All Custom Utes branches will be closed from 12pm 20th December 2024 and reopen Monday 6th January 2025.

Any inquires received or orders placed during this period will be processed when we return in the new year.
Orders placed after 10am 19th December 2024 are not guaranteed to be dispatched pre-closure.

Shipping

Nationwide New Zealand freight available. 
Delivery on  small item orders placed before 10am are typically overnight. Larger items shipped to a North Island address take approximately 1-3 working days. Larger items shipped to the South Island will take approximately 3-5 working days.
All delivery timeframes are subject to any carrier changes or delays. Holiday periods may be subject to increased lead times due to increased courier lead times.
Larger items include canopies, lids, heavy or oversize products.

Returns

If you wish to return an item because you have changed your mind about your purchase, you may do so provided that:

  • Goods are returned within 14 days of purchase
  • Original invoice or receipt is provided as proof of purchase
  • The item is in its original packaging
  • The item is undamaged
  • The customer is to pay the return freight cost to our East Auckland warehouse
  • A 10% re-stocking fee applies for all goods returned
  • Please note deposits are non-refundable

Warranties

Warranty periods vary from product to product please ask one of the Custom Utes team for details on specific products.

  • The warranty is a contract between the purchaser and the supplier, warranties are not transferable to a third party.
  • The warranty does not cover misuse, abuse, accidental or malicious damage.
  • All products have a 'return to base' warranty policy.
  • Serial numbers and proof of purchase must be supplied as part of the warranty process. 
  • Unless specified the warranty is a parts only warranty.

Any load carrying options mounted to an Aeroklas canopy must be installed with an approved track-mounted roof rack system.
Accessories mounted to the canopy that are not within Aeroklas specifications may void the warranty.

Weather Proof Terminology 

Whilst products such as canopies/hard lids etc are water tested at time of installation, there are certain weather events and scenarios where rain may enter the vehicle tub, via the likes of strong wind and heavy downpours that are not typical of a standard rain shower, parking on specific angles and driving at high speeds through extreme weather. Use of a pressure washer/hose to clean vehicles may at times force water on angles that will allow water to enter the vehicle tub in a manner that is not consistent with weather events.

Return Address:

Custom Utes
91 Lady Ruby Drive
East Tamaki
Auckland 2013
New Zealand